Legal notice
1. Custom and One-of-a-Kind Items
- All sales are final for custom-made, personalized, or uniquely handcrafted items.
- Because these pieces are one-of-a-kind and cannot be replicated or restocked, we do not offer refunds or exchanges for change-of-mind purchases.
2. Damaged or Defective Items
We stand behind the quality of our craftsmanship. If your item arrives damaged during transit or possesses a structural defect upon arrival, we will handle it on a case-by-case basis.
- Depending on the specific circumstances, we will either repair the item or replace it with a piece of equal value.
- Timeframe: You must contact us within 7 days of delivery to report any damage. Please include your order details and clear photos of the damaged item and the shipping box.
- Return Shipping: If an item must be sent back to us for repair or evaluation, the buyer is responsible for the return shipping costs unless explicitly agreed otherwise.
3. Natural Wood Characteristics & Care Disclaimer
Wood is a living, natural material.
- What is not covered: We are not responsible for natural variations in wood grain, color, minor knots, or natural wood movement (such as slight warping, seasonal expanding, or contracting).
- Improper Care: We do not offer repairs, replacements, or refunds for damage caused by improper care. This includes placing the board in a dishwasher, soaking it in water, leaving it in direct sunlight, or failing to regularly apply food-safe mineral oil/conditioner.
4. Limitation of Liability
- Monette Woodworks is a hobby woodworking shop. Our products are sold "as is" for standard culinary and decorative use.
- We are not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.