Refund policy
Return and Refund Policy
Than you for shopping with us. Please review our policy regarding returns, refunds, and damage items below.
Since items are Custom-Made
All custom-made and personalized items are strictly non-refundable. Because these products are uniquely crafted, we cannot accept returns or offer refunds once production has begun.
Damaged or Defective Items
We take great pride in our quality, but we understand that issues can happen during transit or production. If your product arrives damaged, we are committed to making it right.
Depending on the specific circumstances of each case, we will either:
- Repair the damaged item, or
- Replace the item with a new one.
How to Report Damage
To initiate a review for a damaged item, please follow these steps:
- Contact us within 7 days of receiving your delivery monettewoodworks@gmail.com
- Provide your order number and a brief description of the issue.
- Attach clear photos of the damaged product and the shipping packaging.
4. Keep the original packaging, as photos of the shipping box may be required for carrier insurance claims.
Once we review the details of your case, we will notify you of the next steps for your repair or replacement.